Frequently Asked Questions
If your question is still not answered below please get in contact with us here
How do I place a request for a custom Embroidery?
If you are wanting a custom embroidery that I dont currently offer in my shop please get in touch with me via the contact page here.
I will be in touch to see if we are have to work on a custom design together.
I’ve brought an embroidery/PDF kit from your website, can I share the pattern with my friends?
By purchasing my from my website, you have agreed to my terms and conditions. These state that ONLY the person who purchased the product may have access to its content. The item purchased is for your personal use ONLY. You may gift the finished item to a friend or family member.
Please kindly send your friend in the direction of my website to purchase the item themselves.
Can I sell the finished items I made using your digital patterns?
Under no circumstances can you sell the finished product or the embroidery kits themselves, whether modified or not.
A lot of time has been spend designing a creating my products and they are all copyrighted under the Hope and Hart Brand.
Are your PDF embroidery patterns available for a limited time only?
All PDF embroidery kits available in my shop are here to stay unless stated otherwise in the description.
Can I share your photos?
If you share an image of my embroidery or a photo from any of my social media platforms please credit me in the image with a link/ tag that directly takes you back to the original image.
Failing to do this will result in you being asked to take it down.
Under no circumstances are you allowed to use my images as your own.
What materials will I need to start the embroidery pattern?
If you have purchased a PDF kit, all the materials needed are listed in the pack. An Embroidery hoop, needle, fabric, thread and scissors are the most important items. You will also need a printer to print out the patterns to transfer them onto your fabric.
I’ve brought a PDF embroidery kit, Can I return it and get a refund?
Sadly not. Once a PDF kit has been purchased we are unable to offer a refund for this item as we have no way of retrieving the content made available to be downloaded.